Pre-order Conditions

Pre-order is a service offered by alexandraalbertachiolo.com that allows you to order one of our products before the date of its official launch.
Pre-orders are subject to the following conditions:

  • Delivery:we are committed to shipping pre-ordered products on their official date of launch, provided that we have received and processed payment. Standard shipping terms (between 2 to 7 days) apply, from the date in which the pre-ordered product is shipped from our warehouse. As indicated in the pop-up on the website, pre-order shipments will start from April 2, 2015.
  • Payment: We offer three payment methods:
    • Credit card: Visa, Mastercard, Maestro
    • PayPal
    • Bank wire transfer

    If you choose to pay by wire transfer, we will reserve the items for 5 business days, in order to give you enough time to process the payment. We remind you that it is very important that you indicate the exact amount of your order, the IBAN of the beneficiary and the order number that we sent you by e-mail as reason for the wire transfer. We cannot process your order until we have received payment for it.

  • Shipping: pre-ordered products are shipped separately, which means they are never shipped along with any other product ordered on our website. If you make a pre-order and a standard order at the same time, the online order status and shipment confirmation e-mail will include also the pre-order.

If you would like to receive everything with a single shipment, please contact our Customer Service at servizioclienti@alexandraalbertachiolo.com.

Purchases of pre-ordered products are also subject to our Terms and conditions of sale.